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FAQs
Warranty
We carefully craft every piece of jewelry at Stórica Studio with your happiness in mind. Please contact us if you have any concerns regarding the craftsmanship of your piece.
Stórica Studio offers the following maintenance services and warranty coverages.
- 12-Month Warranty: We offer a 12-month warranty on all jewelry items purchased from our store for any manufacturing defects under normal wear and tear conditions. Manufacturing defects may be resolved by repairing or remaking the piece, at the discretion of our repair team.
- Warranty Details & Limitations: This warranty does not apply if resizing and/or repair work is completed by another jeweler. Stórica Studio will not reimburse customers for repairs completed by another jeweler. These services are non-transferable and apply only to the original purchaser or gift recipient. This warranty does not cover damage caused by excessive wear and tear. It does not cover repairs of bent rings. We encourage you to remove your rings during strenuous activities such as home improvement, exercise (particularly weight lifting) and other activities. Note that pool and hot tub chemicals, along with cleaning chemicals, can react with the metal(s) in your jewelry, causing pitting and structural weakening to prongs. We recommend you remove your jewelry prior to spending time in pools and hot tubs, or when using cleaning solutions.
- Welded Jewelry Warranty: Infinity welded bracelets, anklets, necklaces and add-ons are FINAL SALE and may not be returned or exchanged.
- 30-Day Warranty for Infinity Jewelry: Repairs and rewelds are complimentary within the first 30 days. If an item of welded jewelry is lost, we will replace it free of charge within 30 days. After 30 days, rewelds and repairs are $10. If an item of welded jewelry is lost, it is the customer’s responsibility to replace.
- Insurance Recommendations: Please note that our warranty is not a substitute for insurance coverage. We strongly advise insuring your jewelry with a reputable insurance provider for additional peace of mind. We offer appraisal services that can assist you in obtaining insurance coverage.
Returns + Exchanges
We accept returns for STORE CREDIT on finished jewelry from our one-of-kind collection, core style collections and vintage/antique jewelry collection within 7 days of receiving the item (pickup or delivery).
Store credit is issued in the form of a digital or physical gift card which can be used for a future purchase.
All Bespoke, made-to-order items, loose gemstones, as well as items that have been altered for the purchaser in any way (resizing, engraving, etc) are final sale and not eligible for return.
Customers will assume responsibility for return shipping charges. Stórica Studio will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to Stórica Studio.
Please contact us before returning an item to receive return instructions.
Shipping
DOMESTIC SHIPPING
All shipments include tracking. Delivery time is an estimate and is dependent on location.
- Jewelry Under $250: FREE domestic shipping via USPS First Class Mail (delivery time varies).
- Jewelry over $500: FREE domestic shipping via USPS Priority Mail (delivery time generally 1-4 days).
- Jewelry over $1000: Please note - we do not ship items over $1000 on Fridays so that these packages do not spend excessive time in transit. These items are offered with FREE domestic shipping via UPS Next Day Air (delivery time generally 1 day). All items over $1000 are shipped insured and require a signature.
INTERNATIONAL SHIPPING
All shipments include tracking. Delivery time is an estimate and is dependent on location. The customer is responsible for all duties/taxes incurred at the time of import.
- Shipping to Canada: The fee for USPS First Class Mail is $12.50 (delivery time varies). The fee for USPS Priority Shipping is $35.00 (6-10 days). For expedited delivery to Canada, please email us and we will provide a shipping quote.
- Shipping to All Other International Locations: The fee for USPS First Class Mail is $25.00 (delivery time varies). For expedited international delivery, please email us and we will provide a shipping quote.